Privacy Policy

Effective Date: 02 Oct, 2026

Onepixel Soft Private Limited (“Onepixel Soft,” “we,” “us,” or “our”) provides this Privacy Policy to explain our policies and procedures regarding the collection, use, protection, and disclosure of information through our website, www.onepixelsoft.com, and our related services (collectively, the “Services”).

This Privacy Policy is intended to help you understand how we collect, use, protect, and otherwise handle your Personally Identifiable Information (“PII”) and other information when you use our Website or Services.

Please read this Privacy Policy carefully. By accessing or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

1.1 Personal Information

In the course of using our Services, you may provide information to us through correspondence, chats, dispute resolution, or through communication platforms such as WhatsApp, Skype, or Facebook.

We may collect information that identifies you as a specific individual and can be used to contact you (“Personal Information”).

This may include:

Full name
Nationality
Email address
Company address
Billing address
Phone number
Other information that you voluntarily provide to us

1.2 Payment Information

In order to receive payments, process transactions, or issue refunds, we may collect certain payment-related information, such as:

Credit or debit card information
PayPal or other payment-account information
Billing address
Other information necessary to process a transaction

1.3 Non-Identifying Information

We may also collect information that does not directly identify you, including:

ZIP/postal code
Demographic information
Information regarding your use of the Services
General project-related information
Other technical or usage information

1.4 Additional Information

Where necessary to validate your identity, comply with applicable laws, or authenticate your account, we may request additional information, including:

Date of birth
Taxpayer identification number
Government-issued identification
Photograph
Billing statement
Other documentation reasonably required for verification

We may request such information where we reasonably believe it is necessary to verify your identity, address a violation of our policies, or comply with applicable legal requirements.

2. WHEN DO WE COLLECT INFORMATION?

We may collect information from you when you:

Subscribe to our Services
Provide information before or during a project
Place an order or confirm an order
Respond to a survey or marketing communication
Browse or use our Website
Use certain features or functionalities of our Website or Services
Communicate with us through available communication channels
Otherwise voluntarily provide information to us

3. HOW DO WE USE YOUR INFORMATION?

We may use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

We may use your information to:

Provide and improve our Services
Complete and process transactions
Respond to your inquiries and requests
Process registrations
Verify the information you provide
Perform internal business and administrative functions

3.2 Communications

We may use your information to contact you regarding:

Administrative matters
Account-related communications
Transactions and billing
Service updates
Marketing and promotional materials
Surveys and newsletters
Product announcements
Developer updates
Events
Other information that may be relevant to you

3.3 Business Relationships

We may use your information to administer, maintain, and develop our business relationship with you and, where applicable, the corporation, organization, or other legal entity that you represent.

3.4 Legal and Security Purposes

We may use information to enforce and comply with applicable laws and regulations, including to:

Conduct investigations
Protect the property and rights of Onepixel Soft
Protect the safety of the public or any person
Prevent or stop activities that we reasonably believe may be illegal, fraudulent, unethical, or legally actionable
Respond to legal requests or proceedings

4. EMAIL COMMUNICATIONS

We may send you emails for operational and business purposes, including:

Welcome emails
Account verification emails
Billing and transaction-related communications
Account management communications
System maintenance notifications
Service updates
Product announcements
Surveys
Newsletters
Developer updates
Product evaluations
Event information
Marketing and promotional communications

You may unsubscribe from marketing communications at any time by contacting us at support@onepixelsoft.com.

5. SMS COMMUNICATIONS

Where applicable and subject to your communication preferences and applicable law, we may send you SMS or other electronic communications regarding:

Account or service-related matters
Transactions
Operational notifications
Promotions
Product announcements
Surveys
Newsletters
Events
Other business or marketing communications

You may contact us at support@onepixelsoft.com regarding your communication preferences.

6. MARKETING

We may use your Personal Information to:

Inform you about our services and tools
Deliver marketing and promotional communications
Provide targeted offers based on your communication preferences
Customize, measure, and improve our advertising and marketing activities

We may also use your information for purposes disclosed at the time you provide the information, where you have provided consent, or as otherwise described in this Privacy Policy.

7. HOW DO WE PROTECT YOUR INFORMATION?

We implement reasonable security measures designed to protect your Personal Information.

When you place an order or enter, submit, or access your information, we use security measures intended to maintain the safety of your Personal Information.

Our Website may be regularly scanned for security vulnerabilities and known threats. We may also use malware scanning and other security measures to help protect our systems.

Your Personal Information may be stored behind secured networks and may only be accessible by individuals who have appropriate access rights and are required to keep such information confidential.

We do not specifically market our Services to children under the age of 18.

7.1 Encryption

Access to our Website may be protected using industry-standard Transport Layer Security (“TLS”) technology.

When you submit sensitive information, such as tax identification information, we may encrypt the transmission of such information using secure encryption technologies.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your Personal Information, Onepixel Soft cannot guarantee or warrant the absolute security of information transmitted to or stored by us.

8. DO WE USE COOKIES?

We do not use cookies for tracking purposes.

You may configure your web browser to notify you when cookies are being sent or to disable cookies. Browser settings vary, so please refer to your browser's help documentation for instructions on managing cookies.

If you disable cookies, certain features of our Website may not function properly or may become less efficient. However, you may still be able to place orders and use certain Services.

9. THIRD-PARTY DISCLOSURE

We do not include or offer third-party products or services directly on our Website.

We do not rent, sell, or otherwise share your Personal Information with other people or unaffiliated companies for their marketing purposes, including direct marketing purposes, without your permission, except as otherwise described in this Privacy Policy or as permitted by applicable law.

We may use and share Non-Personal Information for our marketing purposes, including marketing on other websites. For example, we may use Non-Personal Information to:

Control the number of times you may see an advertisement
Deliver advertisements tailored to your interests
Measure the effectiveness of advertising campaigns

We may share information with service providers, website hosting partners, and other parties who assist us in operating our Website, conducting our business, or providing Services to you, provided that such parties agree to maintain the confidentiality of the information where required.

10. THIRD-PARTY BEHAVIORAL TRACKING

We do not allow third-party behavioral tracking on our Website.

11. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, except as described in this Privacy Policy or where permitted or required by applicable law.

This does not include website hosting partners and other service providers who assist us in operating our Website, conducting our business, or servicing you, provided that such parties agree to keep the information confidential where required.

We may share information collected about you, including Personal Information, in the following circumstances:

Where disclosed at the time you provide the information
With your consent
As otherwise described in this Privacy Policy
Where required or permitted by applicable law
To protect our rights, property, or safety
To protect the rights, property, or safety of others
To prevent fraud or other unlawful activity

11.1 Legal and Investigative Purposes

Onepixel Soft may disclose information to government agencies, law enforcement authorities, courts, regulators, or other authorized parties when required or permitted by law.

We may cooperate with government and law enforcement officials and private parties to enforce and comply with applicable laws.

We may disclose information about you when we reasonably believe that such disclosure is necessary or appropriate to:

Respond to claims or legal processes, including subpoenas
Respond to requests from governmental authorities
Assist with investigations
Protect the property and rights of Onepixel Soft or a third party
Protect the safety of the public or any person
Prevent or stop activity that may be illegal, fraudulent, unethical, or legally actionable

11.2 Internal and Business Transfers

Onepixel Soft may share information, including Personal Information, with its parent company, subsidiaries, affiliates, or other related entities for legitimate business and operational purposes.

We may also sell, transfer, or otherwise share some or all of our assets, including Personal Information, in connection with:

A merger
An acquisition
A reorganization
A sale of assets
Due diligence relating to a potential transaction
Bankruptcy or a similar business event

Where required, we will notify you by email and/or through a prominent notice on our Website regarding material changes in ownership or the use of your Personal Information, as well as any choices that may be available to you.

12. ACCESSING AND UPDATING YOUR INFORMATION

If you believe that Personal Information we hold about you is incorrect, incomplete, or inaccurate, you may request that we correct or amend the information.

You may request access to Personal Information that we hold about you by contacting us at:

support@onepixelsoft.com

We will not charge you simply for making an access request or for requesting corrections to your Personal Information, unless otherwise permitted by applicable law.

There may be circumstances in which we cannot provide access to certain Personal Information. For example, we may need to refuse access where providing it would interfere with the privacy of another person or result in a breach of confidentiality or legal obligation.

If we refuse an access request, we will provide written reasons where required or appropriate.

13. DATA RETENTION

Unless you request that certain information be deleted, we retain the information we collect for at least 10 years and may retain it for as long as reasonably necessary for our business, operational, accounting, legal, regulatory, or other legitimate purposes.

Where applicable, retention periods may vary depending on the nature of the information and the purpose for which it was collected.

14. CHANGES TO THIS PRIVACY POLICY

Onepixel Soft may update this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is posted on our Website, unless otherwise stated.

If we make material changes to the way we treat your Personal Information, we may display a notice through our Services before the changes become effective. We may also notify you by email at our discretion.

Unless otherwise required by law or you provide consent to a revised policy, we will use your Personal Information in accordance with the Privacy Policy that was in effect when you provided the information.

We encourage you to periodically review this Privacy Policy for updates.

15. UNSUBSCRIBING FROM COMMUNICATIONS

If you would like to stop receiving future marketing or promotional emails from us, you may contact us at:

support@onepixelsoft.com

Upon receiving your request, we will promptly remove you from applicable marketing correspondence.

Please note that you may continue to receive certain transactional, administrative, security, or legally required communications where necessary.

16. CONTACT US

If you have any questions, concerns, requests, or comments regarding this Privacy Policy or the way we handle your Personal Information, please contact us using the information below.

Onepixel Soft Private Limited

Address:

3rd Floor, Roondla Plaza

84/20, Madhyam Marg, Near KV No.

Ward 27

Mansarovar Sector 8, Mansarovar

Jaipur, Rajasthan

India – 302020

Email: support@onepixelsoft.com

Phone: +91 8892020208