Refund & Cancellation

Effective Date: 23/09/2023

Thank you for choosing Onepixel Soft Private Limited for your IT solutions. We value your satisfaction and aim to provide high-quality services.

This Refund Policy outlines our guidelines and procedures regarding refunds for the services offered by Onepixel Soft Private Limited. Please read this policy carefully to understand our refund process.

1. Scope

This Refund Policy applies to all services provided by Onepixel Soft Private Limited, including, but not limited to:

1. Software development
2. Web development
3. Mobile application development
4. Consulting services
5. Other IT-related services provided by the Company

2. Refund Eligibility

2.1 Refundable Situations

We may provide refunds in the following situations:

1. Payment was made for a service that was not delivered in accordance with the agreed-upon terms and timeline.
2. Duplicate billing or accidental overpayment occurred.

2.2 Non-Refundable Situations

Refunds will not be provided in the following circumstances:

1. The project scope or requirements have changed after the project has commenced, resulting in additional work that was not covered by the initial agreement.
2. Delays or issues are caused by the client, including failure to provide necessary resources, information, approvals, or materials.
3. The client cancels the service after work on the project has commenced.

3. Requesting a Refund

To request a refund, please contact our customer support team by email at info@onepixelsoft.com or by phone at +91 8892020208.

Your refund request should include:

1. Your name and contact details.
2. The project or service for which you are requesting a refund.
3. The reason for the refund request.
4. Any supporting documents or information relevant to your request.

4. Refund Review and Processing

4.1 Evaluation

Upon receiving your refund request, our team will review the request and assess its eligibility based on the criteria outlined in this Refund Policy.

4.2 Approval or Denial

We will notify you of the approval or denial of your refund request within [10 business days].

If your refund request is approved, the refund will generally be processed using the same payment method used for the original transaction.

Please allow [X business days] for the refund to be credited to your account after the refund has been processed.

4.3 Communication

We will maintain communication throughout the refund process and keep you informed of the status of your request.

5. Changes to the Refund Policy

Onepixel Soft Private Limited reserves the right to update or modify this Refund Policy at any time.

Any changes will become effective upon posting the updated policy on our Website, unless otherwise stated.

We encourage you to review this Refund Policy periodically to remain informed about our refund procedures.

By using our Services, you agree to abide by the terms and conditions outlined in this Refund Policy.

6. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or our Services, please contact us using the information below.

Onepixel Soft Private Limited

Address:

3rd Floor, Roondla Plaza

84/20, Madhyam Marg, Near KV No.

Ward 27

Mansarovar Sector 8, Mansarovar

Jaipur, Rajasthan

India – 302020

Email: info@onepixelsoft.com

Phone: +91 8892020208

Effective Date: 23/09/2023