Refund Policy

Effective Date: 23/09/2023

Thank you for choosing Onepixel Soft Private Limited for your IT solutions. We value your satisfaction and aim to provide you with top-notch services. This Refund Policy outlines our guidelines and procedures regarding refunds for the services we offer. Please read this policy carefully to understand our refund process.

1. Scope

This Refund Policy applies to all services provided by Onepixel Soft Private Limited, including but not limited to software development, web development, mobile app development, and consulting services.

2. Eligibility for Refunds

2.1 Refundable Situations:

We offer refunds in the following situations:

• Payment made for a service that was not delivered as per the agreed-upon terms and timeline.
• Double billing or accidental overpayment.

2.2 Non-Refundable Situations:

Refunds will not be provided in the following cases:

• The project scope or requirements have changed after the project has started, leading to additional work not covered by the initial agreement.
• Delays or issues caused by the client, including non-provision of necessary resources or information.
• Cancellation of services initiated by the client after work on the project has commenced.

3. Requesting a Refund

To request a refund, please contact our customer support team via email at info@onepixelsoft.com or by calling +91 8058032032 and provide the following information:

• Your name and contact details.
• The project or service for which you are requesting a refund.
• The reason for your refund request, including any supporting documentation.

4. Refund Process

4.1 Evaluation:

Upon receiving your refund request, our team will review the request and assess its eligibility based on the criteria mentioned in Section 2.

4.2 Approval or Denial:

We will notify you of the approval or denial of your refund request within [X business days]. If approved, the refund will be processed using the same method as the original payment. Please allow [X business days] for the refund to be credited to your account.

4.3 Communication:

We will maintain open communication throughout the refund process, keeping you informed of the status of your request.

5. Contact Information

If you have any questions or concerns about our Refund Policy or our services, please contact us using the following details:

Onepixel Soft Private Limited

Address: 10 KHA 2, Sahakar Marg, Jyothi Nagar, Lalkothi,
Jaipur, Rajasthan,
India – 302005

Email: info@onepixelsoft.com

Phone: +91 8058032032

6. Changes to the Refund Policy

Onepixel Soft Private Limited reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

By using our services, you agree to abide by the terms and conditions outlined in this Refund Policy.

Date: 23/09/2023

Contact Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Onepixel Soft Private Limited

10 KHA 2, Sahakar Marg, Jyothi Nagar, Lalkothi,

Jaipur, Rajasthan

India – 302005

info@onepixelsoft.com

+91 8058032032